Section doors are propped open with woodblocks once the hall is open, and closed once the event starts. Ushers are to welcome patrons, hand them a program, and assist them in locating their seats. If there are any inserts, you are responsible for putting them into the programs. ![]() After the House Manager briefs you, we will ask you to bring programs to your assigned station and do a pre-check of your section for any trash. The House Manager will ask you to take a flashlight and a woodblock, if you are in charge of a section. Patrons are generally seated one half hour before an event. Ushers Greet patrons, hand out programs and assist people to their seats. You will be briefed by the House Manager on your duties for the event promptly before Event orientation takes place in the house left lobby of the Concert Hall and just outside the house closet in the lobby of Bowker. Dress Code Black pants/skirt, White dress shirt/blouse, Dark dress shoes PERFORMANCES Before the Performance Please refrain from wearing dangling jewelry or overpowering perfume/cologne. (Contact information and directions are in the back of this handbook). If you miss an event without notice, please contact the office as soon as possible. If an event is cancelled, postponed, added, etc., the Audience Services Manager will make every effort to contact you as soon as possible. Please give us adequate notice if you cannot work by calling Audience Services or the FAC Box Office. GENERAL INFORMATION Reporting times and Attendance Concert Hall: Bowker Auditorium: Bezanson Recital Hall: one hour before curtain one hour before curtain one hour before curtain Please arrive a few minutes early to get yourself settled. We depend upon you to be friendly, helpful, and knowledgeable as you represent what the Fine Arts Center and University as a whole are all about. In donating your time, you have helped make the Fine Arts Center what it is today- not only a highly respected performing arts establishment, but an indispensable part of the town of Amherst, and the Pioneer Valley as a whole. 8 C:\Documents and Settings\faca.PROVOST\My Documents\Downloads\Community Ushers' Handbook doc 2ģ INTRODUCTION As a volunteer usher, you provide not only a valuable service to the Fine Arts Center, but you also serve as the face of the community to our patrons. ![]() 8 Directions and Parking at the Theaters. 1 Community Usher Handbook Updated March 2009 Audience Services 4 Curry Hicks 100 Hicks Way University of Massachusetts, Amherst, Office (413) Fax (413) C:\Documents and Settings\faca.PROVOST\My Documents\Downloads\Community Ushers' Handbook doc 1Ģ Table of Contents Introduction.
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